sQuid card are provided by bus operators accepting payments via a sQuid travelcard. You can pay for journeys on specified routes and also pay for weekly or monthly tickets.

Firstly, enter your personal details before creating your password and selecting your security question and answer.

You will then be asked to set your contact preferences and read and accept the Terms & Conditions. Once this has ben completed, click on the Register button.

To activate your registration, you will receive an email from sQuid containing a verification link. Click on this link once only to be taken back to the Customer Portal.

You will now be prompted to enter your 16 digit sQuid registration number, 3 digit CVV and assign an display name - useful if you have more than one child using sQuid.ription text goes here1

If you see a message displayed advising "Card is already registered", please check whether you or another family member has already registered the details using a different email address to the one you are trying to register with now.

Should you see a message displayed advising that the registration number is incorrect, please ensure that you are not entering the CN prefix infront of the 16 digit sQuid registration number. You only need to enter the 16 digits when registering the details.

If you are still experiencing difficulties registering your sQuid registration number please contact our Customer Service team who can look into it further for you.

If you are unable to log in to your sQuid account as you have forgotten your username or password, please request a username or password reset email by clicking on the appropriate link on the login screen. You will receive an email from sQuid with instructions on how to reset your account.

Please check your Junk or Spam folder incase the reset email has been received here in error.

You can top up your sQuid account using a debit or credit card (charges may be applied by the card issuer) or by bank transfer.

When you next travel on the bus, present your sQuid travelcard to the card reader so it can collect the balance and load this onto your card.

Please remember that you need to top up before 9pm in order to use it after 6am the next day.

Once you have registered, you can enable ‘Auto Top Up’ on your account so your card automatically tops up with £20 credit when the balance falls below £8.

1. Tell the driver what ticket(s) you would like to buy.

2. Let the driver enter your ticket(s) on the ticket machine, confirm the price then present your card to the reader.

3. Take your paper ticket and keep it for your return journey, just like a cash ticket

If you have lost your sQuid travelcard you will need to contact the service provider so that they can hotlist the card for you. This effectively blocks the card so that it cannot be used and protects any funds held on the card should it be found and attempted to be used by someone else. Once the sQuid travelcard is hotlisted a replacement card will be sent out to you and any unused funds transferred to the new card.