Refunds Update for Parents, 1 April 2025

We have been experiencing a very large volume of refund requests, so it is taking longer to process them.  

Many schools have kindly agreed to help manage refunds directly at the school, for current parents.

• Where your school is managing the refund, there will be no refund charge.

• In these cases, you should not apply for your refund on our website. Your school will contact you.
  
  

We have agreed not to charge the £10 refund fee that is stated in our terms and conditions for refunds that we process on the sQuid portal. 

• If you were charged £10 for a refund during March, we will refund this to you. This could take up to four weeks. You do not need to contact us.

• If you are requesting a refund on the sQuid portal, the lowest amount that we can refund is £1.20. There is a small administration charge which varies according to the value of the refund. The minimum administration charge is 20p and the maximum charge is £2.50.  These charges are shown when you request the refund.

Please note that sQuid does not hold any monetary value for Childcare Vouchers (CCVs) and you should ask your school for further information on unspent funds that they are holding.

We ask parents to be patient while we manage the large volume of refunds. We are sorry for any inconvenience that a delay may cause, but please be assured that your refund will be made.