Customer support

Contact hours

Our customer service team is email based and are available from 8am to 5.30pm Monday to Friday (excluding Bank Holidays).

Schools

Please contact us at support@squidcard.freshdesk.com to raise a ticket with the sQuid Support team.

Parents, business and transport users

Simply log in to your sQuid account and send an in-portal message via the Support tab. If you are unable to log in to your sQuid account, please email customerservice@squidcard.com

If you have sent a message and have not received a reply in 3 working days, please check your spam folder before sending another message.

Please be assured that we will respond to all queries.