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Customer support
Contact hours
Our customer service team is email based and are available from 8am to 5.30pm Monday to Friday (excluding Bank Holidays).
Schools
Please contact us at support@squidcard.freshdesk.com to raise a ticket with the sQuid Support team.
Parents, business and transport users
Simply log in to your sQuid account and send an in-portal message via the Support tab. If you are unable to log in to your sQuid account, please email customerservice@squidcard.com
If you have sent a message and have not received a reply in 3 working days, please check your spam folder before sending another message.
Please be assured that we will respond to all queries.